Privacy Policy.

IBEX MEDIA GROUP (THAILAND) CO., LTD. (also referred to as “we,” “us,” or “our”) is committed to handling all entrusted personal data responsibly and in strict accordance with relevant laws and regulations. We understand the importance of protecting your personal data, and this Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) and other applicable laws.

In this Privacy Policy, we go over how we collect, process, store, and protect your personal data. Personal data is any information that can be used to directly or indirectly identify an individual.

What Type of Personal Data Do We Collect?

We collect various types of information to provide and improve our services. This information includes:

  • Personal Data: This may include your name, email address, phone number, and other information you provide when contacting us or using our services.
  • Log Data: When you use our website or services, we automatically collect certain information, such as your IP address, browser type, operating system, and the pages you visit.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect data about your interactions with our website. Please see our “Cookies and Tracking Technologies” section below for more details.

How Do We Use Your Personal Data?

We use the information we collect for various purposes, including:

  • Providing and Improving Services: We use your information to deliver the services you request and to improve our website and offerings.
  • Communication: We may use your contact information to respond to your inquiries, provide customer support, and send you updates about our services.
  • Marketing: With your consent, we may send you marketing communications about our products and services. You can opt out of these communications at any time.
  • Legal Compliance: We may use your information to comply with legal obligations and respond to lawful requests from government authorities.

How Do We Share Your Personal Data?

We do not share your personal data with third parties except in the following circumstances:

  • Service Providers: We may engage third-party service providers to assist with the provision of our services. These providers may have access to your information but are obligated to protect it.
  • Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, privacy, safety, or property, or respond to lawful government requests.
  • With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

How Do We Store Your Personal Data?

We are dedicated to the secure storage of your personal data. Your information will be subject to robust encryption measures to safeguard it against unauthorized access.

Unless otherwise informed, we will retain your personal data for as long as necessary to fulfil the purposes for which it was collected or for other purposes supported by a valid legal basis.

What Are Your Data Protection Rights?

We respect your rights concerning your personal data. As a data subject, you have certain rights under applicable data protection laws, including but not limited to:

  • Access: You have the right to request access to your personal data. This allows you to receive a copy of the personal data we hold about you and verify its lawfulness.
  • Correction: You can request the correction of inaccurate or incomplete personal data we hold about you. We want to ensure that the information we have is accurate and up to date.
  • Erasure: You have the right to request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Restriction of Processing: You can request the restriction of the processing of your personal data in specific situations, such as when you contest the accuracy of the data.
  • Data Portability: In some cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
  • Objection to Processing: You can object to the processing of your personal data on grounds relating to your particular situation, especially when we use your data for direct marketing purposes.
  • Withdrawal of Consent: Where we rely on your consent for processing your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights or to inquire about your personal data, please contact us using the information provided in the “Contact Us” section of this Privacy Policy. We will respond to your request in accordance with applicable data protection laws.

Please note that there may be specific legal or regulatory reasons that prevent us from immediately fulfilling certain requests related to your data. In such cases, we will inform you of the reasons for any delay in responding to your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect and track information about your use of our website. These technologies allow us to:

  • Operate Our Website: Cookies are essential for the operation of certain features of our website.
  • Analyse Usage: We use cookies to gather data on how visitors use our website, which helps us improve its functionality and content.
  • Marketing: We use cookies to personalise your experience and provide you with targeted advertising based on your browsing history.

You can manage your cookie preferences through your browser settings.

Security and Data Retention

We prioritize the security of your personal data throughout its lifecycle. Here’s how we ensure its protection:

  • Secure Storage: Your personal data is securely stored with stringent measures in place to prevent unauthorized access, disclosure, alteration, or destruction.
  • Encryption: We employ advanced encryption techniques to safeguard your data during both transmission and storage. This extra layer of security ensures that only authorized individuals can access and decipher your information.
  • Data Retention: We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This retention period extends during the time you maintain a customer or a relationship with us. Once the necessity or the specified period lapses, we will promptly erase, destroy, or anonymize your personal data in accordance with our data retention policies and applicable regulations.

Your privacy and data security are paramount, and we are committed to managing your personal data responsibly and in compliance with all relevant legal requirements.

Data Breach Notification

We take data breaches seriously and are committed to a swift and responsible response. Our approach includes:

  • Immediate Action: In the event of a data breach, we will act promptly to assess and address the situation. If we confirm a breach that could potentially endanger your rights and freedoms, we will notify the Office of the Personal Data Committee without delay.
  • Timely Notification: Where feasible, and always within 72 hours of becoming aware of the breach, we will inform the relevant authorities about the incident. However, if we determine that the breach is unlikely to result in a risk to your rights and freedoms, we may exercise discretion accordingly.
  • Direct Communication: If the data breach is assessed as likely to result in a high risk to your rights and freedoms, we will also notify you without delay. This notification will include details about the nature of the breach, the data involved, and the remedial measures we are taking to address the situation.

Our commitment to data security extends to our response to data breaches. We prioritize transparency, communication, and timely action to ensure the protection of your personal data and your rights. Your trust is paramount to us, and we are dedicated to safeguarding your personal information in all circumstances.

Updates To This Policy

We understand that our Privacy Policy may need occasional updates to reflect changes in our practices and to ensure ongoing compliance with relevant laws and regulations. To stay informed about any modifications to this policy, we recommend that you check your email address.

This Privacy Policy was last updated and became effective on February 16, 2024. 

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
[email protected]
8 The Racquet Club, Room RQ.1 203, Soi Prachan Khadi 3 Sukhumvit 49 Road, Klongton Nua, Wattana District, Bangkok, 10110


Prompt, reliable, and delivers results. The IBEX team are trustworthy partners for businesses seeking reliable, results-driven solutions.
Faith Leah Lim
Faith Leah Lim

Marketing & Communications Manager

27 Google ratings
5 Facebook ratings
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